CPD1006 - Conflict to Confidence: Mastering Builder Disputes, Liens, Customer Service, and Home Warranty Protection
Course categoryCPD program
Turn conflict into confidence: understand the Builders Lien Act, strengthen customer service, and manage home warranty obligations from project completion through handover.
What you’ll learn
- How disputes arise in residential construction and how builder and homeowner relationships affect project outcomes.
- Fundamentals of the Builders Lien Act, including holdbacks, lien rights, deadlines, and payment dispute management.
- Communication, documentation, and customer service as key tools to prevent and manage conflicts.
- Project completion, homeowner handover, and home warranty systems, including how claims and disputes are handled.